常见问题

About Indonesia

签证入境

Most citizens of the world can enter Indonesia without the necessity of a prior visa application using the Visa On Arrival (VOA) program provided by the government.

Post-corona entry requirements have changed but we are happy to provide accurate travel and visa assistance when necessary.

安全性

印度尼西亚被认为是一个安全的国家,涉及游客的事件有限。犯罪仅限于基本的扒窃或在不知情的旁观者身上抢钱包。

建议在参观公共场所时遵循常识,就像在世界上任何其他城市或国家一样。

气候

气候炎热至非常炎热,约35-39摄氏度/95-102华氏度,通常潮湿,有时干燥约75-85%。这取决于我们的位置和一年中的哪个时间段。

一般来说,印度尼西亚的天气炎热潮湿,建议所有旅客只携带夏季服装。

那些对花粉过敏的人会发现印度尼西亚是他们感觉突然消失的最愉快的地方。

航空旅行

印度尼西亚的主要航空公司有:鹰航、亚洲航空、Citilink (鹰航低成本)、蜡染、Wings Air、Lion Air。

Other carriers migh be noted but these are the most famous and noted above in line with their safety records.

印度尼西亚的某些地区可能仅适用于特定时间段的特定承运人。

币种

印度尼西亚的国家货币是印尼盾,简称“印尼盾”或“印尼盾”。

虽然城市内有许多自动取款机,但建议旅客携带少量印尼盾现金。

Example of calculation as of September 10th 2022:

100 USD = 1,480,000 IDR

紧急情况下采取的措施

In case of emergency during your travel to or inside Indonesia in relation to a liveaboard with Neptune Liveaboards, you should urgently call our 24/7 available phone number: ‭+62 813 4842 7901‬

您将收到有关任何情况的即时帮助、必要信息和说明

Good To Know

报到和离职

入住时间取决于登船港口,因为印度尼西亚某些地区的航班时刻表可能有限。

入住时间将在预订流程期间或之后提前告知。

下船当天的退房时间灵活,具体取决于清晨和下午晚些时候的航班时刻表。

非潜水员和儿童政策

Non-divers as well as children are welcomed on board of Neptune Liveaboards. We provide entertainment facilities (nintendo switch, movies, board games) as well as activities specially dedicated to non-divers such as kayak / canoe, snorkeling, trekking, etc.

3岁以上的儿童可以享受年龄考虑周到的棋盘游戏和专门的保姆服务。对于婴幼儿,我们将免费提供婴儿床。

船上互联网

在科莫多和拉贾安帕,大多数地区都提供4G数据覆盖,我们为购买、安装和使用提供帮助。

但是,在旅行行程的其他区域,互联网或手机连接可能有限或不存在。

在确认预订之前,请随时与我们联系。

旅游保险

我们恳请所有乘客、房客和潜水员购买专用保险,因为您永远不知道何时需要。如果您是非潜水员,基本旅行保险就足够了。

但是,如果您是潜水员,建议您购买旅行和潜水保险。

我们可以通过我们的合作伙伴DiveAssure协助购买此类旅行或旅行和潜水保险。

在印度尼西亚驾驶无人机

在印度尼西亚,某些地区允许飞行无人机,而其他地区则禁止飞行无人机。在其他地方,如果您支付机票费用,您可以乘坐飞机。以下是在印度尼西亚飞行无人机的最重要规则:

  • Drones cannot not fly above 150 meters (490 feet) without prior permission;
  • Drones cannot not weigh more than 7 kilograms (15 pounds);
  • 无人机不能在任何机场15公里( 9英里)范围内飞行;
  • 无人机不能在人群或人口稠密地区上空飞行;
  • 严禁无人机在夜间飞行;
  • 无人机不能从任何移动的车辆(如汽车或摩托车)上操作;
  • 无人机驾驶员在驾驶无人机时有义务保持直线视线;
  • 罚款最高可达66,000欧元,在某些情况下可判处监禁。

In Komodo, drones can be flowing in dedicated areas such as Padar Island or Pink Beach with prior purchase of a drone flight ticket of approximately 1,000,000 IDR.

船上需要现金吗?

Not necessarily as we are prepared with a credit/debit card point of sale (POS). However, it is recommended to carry a certain amount of cash during your travel in Indonesia.

You might prefer to pay in cash your alcholic drinks consumed onboard.

包括往返酒店和机场的接送服务。

印度尼西亚所有潜水目的地的船宿价格都包含酒店和机场接送服务。

In all of the destinations we also provide travel assistance to book the necessary hotel reservations when needed.

Hotel and airport transfers are being organised during the reservations process.

如果我错过了船的出发时间,该怎么办?

We do our best to accommodate each and every diver and passenger joining Neptune Liveaboards. We will go above and beyond and that is a promise to be able to make sure that you will not miss our boat’s departure.

For your information, we plan ahead and use forward thinking strategies to predict potential issues that may occur based on our previous experiences.

在极少数情况下,您可能会错过出发时间,最后的办法是租一艘私人快艇赶上我们的船宿。

Private charters benefit of the freedom to decide their own itinerary and hence departure time in case of delayed guests.

您想要使用何种语言?

On board we speak the following languages: English, Indonesian, and Chinese. Primarily English is used while on board of our liveaboards.

办公室语言多种多样,我们可以为您提供以下帮助:英语、印度尼西亚语、中文、罗马尼亚语、法语、荷兰语、西班牙语和意大利语。

Scuba Diving

船宿期间需要携带的基本物品

准备和携带的最重要的元素是您的潜水证书和日志。您不一定需要传统的塑料卡,因为简单的电子邮件或电子卡就足够了。

Neptune船宿隶属于PADI ,因此PADI潜水员可以通过该系统进行验证。

The logbook is important but ultimately we understand that is sometimes unavailable. In such cases we rely on the check-dive to asses your dive experience.

Additionally, your personal diving equipment is third and most important on the list. Although we provide equipment rental, there is no better feeling than diving with your own gear.

最少潜水经验

为了能够在团队中潜水,我们的最低潜水经验政策侧重于允许大多数潜水员享受同样适当的潜水的标准。

因此,最低潜水员认证是高级开放水域潜水员,至少记录20次潜水。

对于在过去6-12个月内没有潜水的潜水员,在第一天入住时可提供复习和重新激活计划。额外费用

对于不符合最低要求的开放水域或高级开放水域潜水员,可提供私人潜水指南。额外费用

医疗认可

If for any reason you take any special medication but especially if you suffer of hypertension or you are systolic / diastolic, a special and recent medical clearance from your physician will be necessary to be permitted to dive with Neptune Liveaboards.

Additional medical clearances may be necessary for recent surgeries, or in case of active asthma, usage of anti-depressants, diabetes, etc.

你们提供设备租赁服务吗?

Yes we do and its state of the art diving equipment. We use brands such as Aqua Lung, Scuba Pro, Mares and Gull.

设备租赁价格见我们的价格表。

您也可以在预订过程中直接向我们询问设备租赁价格。

潜水员与导向器的比率

We apply a standard 4 on 1 diver to guide ratio. Four equally experienced divers will accompany one divemaster / instructor.

In case of a full boat or charter of 16 divers, groups are divided in groups of 4 equally to 4 divemasters / instructors.

船员是否接受过EFR培训?

是的,我们的所有船员都经过EFR培训和认证。我们定期进行EFR培训,并审查我们的急救和急救实践。

EFR课程由海王星水肺潜水的EFR教练提供。

您是否提供紧急氧气?

是的,在紧急情况下,我们会保留一个50升的特殊氧气瓶,让几名潜水员共享必要的氧气,直到到达第一个可用的紧急服务。

此外,我们的船连接到所有紧急无线电频道,如果发生任何类型的潜水事故,这些频道将发出信号。

高氧是否可用?

是的,高氧可在Neptune One上使用(目前不在Komodo Sea Dragon上)。使用高氧潜水需额外收费,每天15美元( 3-4次潜水)或每箱8美元。

您使用什么类型的坦克进行潜水?

As a standard we provide 12 liter aluminium tanks. Additional 15 liter aluminium tanks are available upon request but which carry extra costs when used.

我们提供轭罐和DIN。如有需要,可免费提供DIN适配器。

Bookings

我可以订星期五的票吗?

To be able to book one of multiple of our Neptune Liveaboards trips you can simply book and pay via our website or contact us through our website contact form, e-mail, WhatsApp, WeChat, Instagram, etc.

我们可以在Liveaboard.com、PADI Travel和其他多个在线旅行社进行船宿潜水。

一旦我们建立联系,我们将指导您快速完成整个预订流程。

什麼是

Not only in Indonesia, but all around the world, certain dive locations charge what is called National Park Fees.

These fees are related to conservation efforts organised by the local operators and government to maintain and improve diving operations and diving sites.

Currently the National Park Fees charged by Neptune Liveaboards are:

  • 科莫多公园费和码头费每人每趟200美元
  • 班达海上公园费和码头费每人每趟200美元
  • 拉贾安帕公园费和码头费每人每趟200美元
  • Triton Bay – Raja Ampat费用和码头费每人每次250美元
我如何支付船宿费用?

We have multiple options for payment and they are all designed to provide comfortable solutions to all of our guests:

  1. 在线信用卡/借记卡–需支付3%的交易费
  2. 多币种银行转账– USD、EUR、GBP、AUD、NZD、SGD、RON –收取1%的交易费用
  3. WeChat
  4. 支付宝
优惠折扣

是的。我们会定期为各种行程添加折扣,包括早鸟折扣或临时预订折扣。请查看我们的行程安排,或联系我们了解详情。

对于我们网站上没有公开折扣的个人行程预订,我们不提供特别价格。

非潜水员/浮潜者是否有折扣?

是 ,有。我们通常为计划参加任何行程的非潜水员/浮潜者提供10%的折扣。但是,这些折扣不能与其他有效折扣叠加使用。联系我们了解更多详情!

|||UNTRANSLATED_CONTENT_START|||Group bookings|||UNTRANSLATED_CONTENT_END|||

Group bookings benefit of special logistics as well as special prices. Our 条款和条件 页面提供了大量有关如何处理团体预订的信息。

当然,如有任何团体预订咨询,我们将随时为您服务。

我必须取消预订

Cancellation of a booking is the last thing we ever want to happen but it does happen. In these cases we exclusively follow our Term and Conditions where our cancellation policy is detailed.

For individual bookings (FIT) we do our best to be sympathetic depending on various circumstances and we do our best to reschedule. Being forced to cancel on last minute or within the last 90 days before the travel date, we are always forced to politely and gently decline refunds.

私人包机

租船是私下处理的。物流和细节是灵活的,通常会根据包机细节进行调整,例如潜水员的经验、潜水地点的偏好等。

We are sincerely looking forward to discussing regarding private charter arrangements.

含在价格内

For individual liveaboard bookings (FIT) our liveaboard prices are all-inclusive simply because we don’t want you to think about anything else besides diving.

  • 实际的船宿之旅
  • 标准船宿潜水(每天3或4次潜水)
  • Nautilus Lifeline Diver GPS
  • 潜水指南( 4对1小组比率)
  • 机场接送
  • daily meals & snacks ( 3 main meals per day, one self service breakfast and specially prepared snacks )
  • 每日茶点
  • 旅行和签证协助

附带例外条规。

  • 设备租金
  • 夜间潜水手电筒
  • 私人潜水向导
  • 国家公园门票
  • 燃油附加费(如适用)
  • 小費

巡航之旅

您在船上供应什么类型的食物?

我们提供三种不同类型的美食:印度尼西亚美食、中国美食和西方美食。我们每天准备各种餐点,包括肉类、鱼素食和素食菜肴,配以新鲜水果盘和新鲜出炉的零食。

饮食限制可以通过特殊的准备工作来实现,这些准备工作必须在预订过程中进行沟通。

所有客舱都装有空调吗?

是的,从餐厅区和每个客舱开始,船上的所有室内区域都配备了适当的空调。

有热水淋浴吗?

Yes, all guest cabins are equipped with hot water showers. Although we have the luxury of a large fresh water tank and a water maker, we recommended to be considerate of wasting water during showers.

此外,潜水甲板上还配备了户外淋浴间,我们建议您在白天潜水时使用。

船上有日光浴甲板吗?

是的,船上有一个日光甲板,每个人都可以在特别设计的日光躺椅上放松身心。

此外,我们的户外休息室始终位于主甲板上。

非潜水员有事情要做吗?

我们为非潜水员准备了活动,如浮潜、皮划艇、任天堂等船上娱乐活动和棋盘游戏。

你们提供洗衣服务吗?

是的。我们每天提供洗衣和熨烫服务,需额外收费。

An unhandled error has occurred. Reload 🗙